Patient Engagement in the Patient-Centered Medical Home: A Continuum Approach

Although the healthcare industry is well-acquainted with the patient-centered medical home, the model is still quite new and novel to patients, notes, Jay Driggers, director of consumer engagement at Horizon Blue Cross Blue Shield of New Jersey. In this interview, Driggers describes what’s at stake when moving from a reactive provider model to a proactive model.

Drigger presented during Patient Engagement in the Patient-Centered Medical Home: A Continuum Approach, a 45-minute webinar on August 22, 2012, during he described some of Horizon BCBS’s novel consumer engagement tactics that involve everything from smartphone apps to telemonitoring.


Length: 2:51 minutes

Bending the Cost Curve with a Commercial Value-Based Payment Contract: A Case Study from Advocate Physician Partners

A value-based contract between Advocate Physician Partners (APP) and Blue Cross Blue Shield of Illinois (BCBSIL) has reduced inpatient admissions and emergency room visits and has bent the cost curve after its first year. In this interview, Dr. Carrie Nelson, APP’s medical director for special projects, describes how APP’s eight-year clinical integration of 4,000 physicians and 10 hospitals has laid the groundwork for this value-based contract.

Dr. Carrie Nelson presented during Bending the Cost Curve with a Commercial Value-Based Payment Contract: A Case Study from Advocate Physician Partners, a 45-minute webinar on July 18, 2012, now available for replay, during which she shared lessons learned from the first year of implementing the value-based contract between APP and BCBSIL. APP’s clinical integration program is described in detail in Case Study in Clinical Integration: The Advocate Physician Partners Experience.


Length: 4:14 minutes

Healthcare Performance Benchmarks: Diabetes Management

The use of a disease-specific approach to improve health outcomes and self-management for patients with diabetes is utilized by 77 percent of organizations, according to HIN’s 2011 survey on diabetes management programs. In this podcast, Melanie Matthews shares key metrics from the survey, including the role of the case manager, the use of incentives, the staff member responsible for diabetes management and the greatest challenge associated with the control of diabetes.

Also, Kathy Brieger, Hudson River HealthCare chief operating officer, describes HRHC’s four-pronged approach to weight management for the 3,400 adult patients it serves.

Need more information on this topic? Download an executive summary of the survey results.


Length: 3:02 minutes