Health Coaching Trends for 2012

While telephonic sessions were the primary vehicle for health coaching in the last five years, Internet-based face-to-face coaching incorporating motivational interviewing techniques is one of the directions the industry will be taking going forward, says Melinda Huffman, partner in Miller and Huffman Outcome Architects, co-founder of the National Society of Health Coaches, and a cardiovascular clinical specialist, writer and author. Mobile applications will also become more widely used, enabling health professionals to quickly access their patients’ personal records, and coach via internet-based in-person calls.

There will also be a move toward standardizing health coaching in terms of definition, education, and training and skill validation, Huffman says.


Length: 6:23 minutes

Leveraging Case Management Tools and Technology to Improve Outcomes

With more than 100 case managers working in seven regional offices, Arkansas Blue Cross Blue Shield (BCBS) embraces any tools that can elevate care delivery and efficiency and reduce paperwork. Karen Black, RN, HIPAAP, HIA, Arkansas BCBS quality improvement coordinator, describes how an early interest in computers helped to drive development of two Web-based tools supporting Arkansas BCBS case managers today, the potential for these tools to support other areas of the company, and how one tool from the centralized portal is helping to standardize transitions of care for Arkansas BCBS members.

Karen Black presented during Leveraging Case Management Tools and Technology to Improve Outcomes, a 45-minute webinar on April 11, 2012, during which Black shared how the Arkansas BCBS tools repository was developed, how it fits into the case manager’s workflow and the key features that are directly attributed to improvements in patient care delivery.


Length: 8:48 minutes

Physician Pay for Performance: Refining the Bonus Structure to Meet Market Realities

In its 15-year existence, Highmark’s Quality Blue physician pay for performance program has evolved from one strictly based on clinical measures to a payment model shaped by practices’ needs, explains Julie Hobson, Highmark’s manager of provider engagement, performance and partnership. Hobson describes how feedback from physicians resulted in its Best Practice quality improvement project, what CMS’s recently announced stage 2 proposal for meaningful EHR use means for Quality Blue, and some lessons Highmark has learned about engaging physicians in pay for performance.

Julie Hobson presented during Physician Pay-for-Performance: Refining the Bonus Structure To Meet Market Realities, a 45-minute webinar on March 22, 2012, during which Hobson described how Highmark’s Quality Blue physician pay for performance program has evolved to meet today’s healthcare market realities. Hobson will share new developments slated for 2012 to reflect meaningful use requirements; the bonus scoring algorithm currently in place that rewards physicians across the measure set and how this algorithm will change in 2012 to reflect market developments; and much more.


Length: 6:05 minutes