Organizations should advocate for a case manager in the emergency room, says Toni Cesta, senior vice president of operational efficiency and capacity management at Lutheran Medical Center. Making the business case for an ED-embedded case manager, Cesta shares key targets for case management intervention in the ED and describes how the ER case manager is positioned to improve patients’ transitions in care.

Cesta explored how to effectively structure an ED-based case management program and the potential impacts of an embedded case manager in the ED during Embedded Case Managers in the Emergency Department, a 60-minute webinar on November 3, 2010.

Length: 4:23 minutes