Coordinating a Virtual Medical Home in Your Community: Lessons from the Iowa Collaborative Provider Network


To create a virtual medical home — also called a virtual healthcare home — primary care providers partner with community organizations to deliver a full continuum of healthcare services in a manner that is transparent to patients and health plan members. Sarah Dixon-Gale, lead contract manager for the Iowa/Nebraska Primary Care Association, explains how Iowa’s virtual medical home program has improved access at Siouxland Community Health Center. Also in this podcast, Siouxland CEO Michelle Stephan describes a major challenge faced by the virtual medical home. Learn how this unique community partnership helps to position these organizations for federal Medicaid expansion in 2014.


Dixon-Gale and Stephan shared more lessons learned from the virtual medical home during Coordinating a Virtual Medical Home in Your Community: Lessons from the Iowa Collaborative Safety Net Provider Network, a 45-minute webinar on September 23, 2010.




Length: 3:47 minutes

Reducing Avoidable Emergency Room Visits: Approaches to Redirect Patients to Cost-Effective Care Settings

Three key factors influence consumers’ use of the hospital emergency room today, according to Dr. Barsam Kasravi, managing medical director for state-sponsored programs for WellPoint. In this podcast, Dr. Kasravi discusses how WellPoint is trying to close critical care gaps and encourage its members to utilize healthcare services more effectively.

Dr. Kasravi and Dr. Karen Amstutz, vice president and medical director of Medicaid and senior markets, described WellPoint’s efforts to reduce avoidable emergency room visits during Reducing Avoidable Emergency Room Visits: Approaches to Redirect Patients to Cost-Effective Care Settings, a 45-minute webinar on September 1, 2010.




Length: 3:44 minutes

Case Management: Identifying, Monitoring and Managing Target Populations

As part of CareOregon’s initiative to create a more robust care management program, the organization has found new ways of stratifying members and identifying high-risk members, explains Rebecca Ramsay, B.S.N., M.P.H., CareOregon’s senior manager of care support and clinical programs. Ms. Ramsay also explains how daily data from CareOregon’s emergency departments is informing their member outreach strategy.

Ms. Ramsay shared the strategies that CareOregon is using to segment patients by complexity to ensure that case management resources are allocated effectively during Case Management: Identifying, Monitoring and Managing Target Populations, a 60-minute webinar on September 16, 2010.




Length: 3:21 minutes