Health Coaching Evaluation: Measuring the ROI on Healthcare Utilization and Costs

The dismal economy of 2009 has been a bright spot for health coaching and other health improvement programs, notes Dr. Jim Reynolds, chief medical officer for Health Fitness Corporation. Dr. Reynolds also compares early results from a Massachusetts’ smoking cessation program for Medicaid beneficiaries with outcomes in commercial populations, and describes what Year 1 of a coaching program for improved medication adherence might yield in the way of behavior change and cost impacts.

Dr. Reynolds and Dr. Elizabeth Rula, clinical research manager at the Center for Health Research at Healthways Inc., shared how their organizations respond to the challenges of evaluating and reporting on health coaching ROI during the January 13, 2010 webinar, Health Coaching Evaluation: Measuring the ROI on Healthcare Utilization and Costs.


Length: 4:13 minutes

Medication Therapy Management in the Patient-Centered Medical Home

The pharmacist has a natural and important role in patient medication reconciliation and review, explains Dr. Beth Chester, senior director of clinical pharmacy services and quality, Kaiser Permanente Colorado. She describes the dramatic impact that a pilot pharmacist intervention had on emergency department visits and mortality rates among patients just discharged from skilled nursing facilities (SNFs) once the health plan’s pharmacists stepped in to monitor medication therapy in this population.

Dr. Chester detailed the roles of the physician practice’s staff and the pharmacist in medication management, the use of technology and how financial incentives and reimbursement can play a role in improving medication compliance during the January 6, 2010 webinar, Medication Therapy Management in the Patient-Centered Medical Home.


Length: 7:59 minutes

Risk Adjustment in the Medical Home: Building an Effective Reimbursement Strategy

Social and demographic factors such as chaos in the home or functional status can complicate care coordination for patients as much as clinical factors, explains Jeff Schiff, M.D., M.B.A., medical director of Minnesota Health Care Programs for the Minnesota Department of Human Services. He identifies two key social/demographic factors getting close attention in Minnesota’s new primary care reimbursement model and explains how the engagement of patient and family at the clinical level is paying off in improved patient safety, satisfaction and health outcomes.

Dr. Schiff examined the risk factors that need to be considered in a risk-adjusted medical home reimbursement strategy during the December 16, 2009 webinar, Risk Adjustment in the Medical Home: Building an Effective Reimbursement Strategy.


Length: 5:06 minutes