Medical Home Open House Highlights Part 2: Physician Practice Innovations To Improve Care Delivery

Medical home innovators Group Health Cooperative, Greenhouse Internists and Grand Valley Health Plan describe practice level transformations that improve care delivery and move them along the path to NCQA medical home recognition in Part 2 of Medical Home Open House Highlights.

Click here to listen to Part 1: Focus on Care Continuity, Quality and Access.


Length: 3:57 minutes

Achieving NCQA’s Patient-Centered Medical Home Recognition

Grand Valley Health Plan’s (GVHP) workgroup approach helps the staff model HMO to successfully disseminate workflow changes resulting from its NCQA medical home recognition process, explains Barbara Luskin, GVHP quality manager, and also created location champions in the process. Luskin describes how GVHP demonstrates compliance with the most challenging NCQA “must-pass” elements and shares GVHP’s early returns in patient satisfaction ratings, quality of care and healthcare utilization.

Luskin and Dr. James Kerby, GVHP vice president of medical affairs, shared the basics of preparing for and achieving recognition from NCQA’s Physician Practice Connections® – Patient-Centered Medical Home™ during Achieving NCQA’s Patient-Centered Medical Home Recognition, a 45-minute webinar on October 21, 2009. The webinar is part of HIN’s continuing Medical Home Open House webinar series.


Length: 4:34 minutes